Data deletion

This page describes how to request the deletion of data processed by CP Connect (a brand of CP Estrategia y Asesoría EIRL, Costa Rica), including data related to messaging features and integrations, for example with WhatsApp Business Platform.

How to request deletion

Send your request to contacto@cpconnect.app stating:

• Your name or the name of the company.
• The email or identifier associated with the data.
• The data or account you are asking to delete.

We will verify the request before carrying it out to protect the information against unauthorized access or deletion.

What we delete

We delete the personal and conversation data associated with your account or the corresponding business account, except for information we must retain to comply with legal obligations, resolve security incidents or fulfill the legitimate purposes described in our Privacy Notice.

End-customer data

When CP Connect processes end-customer data on behalf of a company that uses the platform, that company is responsible for handling requests from its own customers. We may assist the company in locating and deleting that information in accordance with the applicable authorizations and policies, including those of Meta and WhatsApp.

Timeframes

We handle deletion requests within a reasonable time once the identity of the requester has been verified.

Contact

For any questions about data deletion, write to us at contacto@cpconnect.app.