Terms and conditions

These terms govern the use of the website and services of CP Connect, a brand of CP Estrategia y Asesoría EIRL (Costa Rica). By contracting or using our services, you accept these terms.

Services

CP Connect offers software development, CRM, business email, APIs, business messaging and managed infrastructure. The specific scope of each service is defined in the corresponding proposal or contract.

Acceptable use

• Do not use the services for unlawful purposes or to harm third parties.
• Keep your access credentials confidential.
• Provide truthful information for the delivery of the service.

Messaging and WhatsApp Business Platform

When you use the CP Connect messaging features, including the integration with WhatsApp Business Platform, you are responsible for:

• Complying with WhatsApp Business policies, Meta policies and the laws applicable to your communications.
• Having the required permissions and consents (opt-in) before starting communications with a person.
• Honoring requests to stop receiving messages (opt-out) and unsubscribes.
• Depending on the contracted model, connecting your own business account or authorizing CP Connect to manage it on your behalf. In both cases you may request the transfer or unlinking of your account.

CP Connect is not designed for sending spam, acquiring contact lists or mass-sending unsolicited communications. Failure to meet these obligations may result in suspension of the service.

Availability

We strive to maintain high availability and continuous monitoring. Specific service levels are detailed in the contracted agreement.

Payments

Services are billed periodically as agreed. Failure to pay may result in suspension of the service in accordance with the contract.

Liability

CP Connect will not be liable for indirect damages or losses arising from misuse of the services. We perform verified backups as part of the managed service.

Contact

For any questions about these terms, write to us at contacto@cpconnect.app.