Business messaging
for customer service

Each business connects or authorizes its business channels compatible with CP Connect. From the panel, the business's authorized users can:

• Receive and view their customers' conversations.
• Reply to messages from a web panel.
• Assign conversations to team members.
• Configure automatic replies and flows.
• Send confirmations and reminders when appropriate.
• Integrate conversations with their CRM and internal processes.
• Transfer an automated conversation to human support when needed.
• Check delivery statuses and activity related to their communications.

For businesses that use WhatsApp Business Platform, CP Connect acts as a technology provider and processes the information necessary to provide the service requested by each business.

Depending on the contracted model, the business connects its own business account or authorizes CP Connect to manage it on its behalf, keeping in both cases the right to request the transfer or disconnection of its account. The business grants CP Connect only the access needed to provide the contracted functions.

CP Connect may process inbound and outbound messages, identifiers associated with the business account, delivery statuses and other information necessary to display conversations, run authorized automations and provide technical support.

The conversation data of one business is not made available to other businesses that use CP Connect.

Automations are designed to complement each business's support, not to remove access to human assistance.

Flows can be configured to transfer a conversation to a person, team, email, support number or another support mechanism defined by the business.

Businesses that use CP Connect must comply with WhatsApp Business policies and the laws applicable to their communications.

When a business initiates communications with a person, it is responsible for having the required permissions and consents and for honoring requests to stop receiving messages.

CP Connect is not designed for sending spam, acquiring contact lists or sending bulk unsolicited communications.

Information received through the integrations is used only to the extent necessary to provide, secure and maintain the contracted features.

CP Connect does not sell conversation content and does not use end customers' messages to build advertising profiles or commercialize databases.

When infrastructure providers or third-party platforms are necessary to provide the service, data may be processed only to the extent necessary to operate those functions and in accordance with the applicable agreements and policies.

See our Privacy Notice for additional information about data processing.

CP Connect Messaging is designed for businesses that need to organize and automate their customer service and operational communications from a managed platform.

The service can integrate with CRM, internal systems, websites, APIs and other tools used by each organization.

1. 1We analyze the business's support process.
2. 2The business connects or authorizes its channels.
3. 3We configure users, permissions, integrations and automations.
4. 4We test the support flows.
5. 5CP Connect maintains and operates the technology infrastructure associated with the service.